“I have known, and worked with, Jane Woolley for around ten years. During that time, Jane headed up the customer and stakeholder insight team at LU and played a lead role in re-focusing and adding value to the role of the insight function within the business; by raising its profile, building the capability of the team and positioning it as a key, central function focused on informing and shaping the business strategy and plans.
In managing the team, Jane demonstrated strong influencing skills and the ability to work at all levels of the organisation. She comes over a very confident and assured and she’s a good listener, always open to the views and ideas of others. Jane’s very highly regarded in the business, being seen as someone who’s very knowledgeable and insightful, as well as pragmatic in helping others to solve business problems.
Jane has performed at the highest level throughout. I have met few people as conscientious, resourceful and committed as Jane. She demonstrates insight, drive and clarity of thinking. She is very supportive but not afraid to raise issues and challenge; her personal integrity is always evident in her approach. Jane has made a huge impact on LU's success as a business contributing significantly to our transformation from a very traditional operationally focused business to one in which the customer sits at the very heart of our thinking and planning. In that time our performance has improved dramatically and levels of customer satisfaction have risen significantly. ”